VCS, Inc. is in the business of franchising. It licenses independently owned and operated companies called Vanguard Cleaning Systems® Master Franchisees in the United States to use the Vanguard Cleaning Systems® trademark and franchise system in specific geographical areas (“Regions”) in the United States. Master Franchisees sub-license the Vanguard Cleaning Systems® trademark and franchise system to independently owned and operated janitorial services companies in their Regions by granting them a Vanguard Cleaning Systems® janitorial franchise (“Unit Franchisees”). As part of their support services to their Unit Franchisees, Vanguard Cleaning Systems® Master Franchisees source commercial cleaning accounts. Unit Franchisees’ businesses provide commercial cleaning services to those accounts. The Site also routes requests for Unit Franchise information to applicable Master Franchisees in the United States and directs Canadian users to our Canadian website for all purposes. Our website provides marketing assistance to Master Franchisees and their Unit Franchisees.
We will not disclose Personal Information (as defined below) to third parties outside of the Vanguard Cleaning Systems® franchise system for their direct marketing purposes without your consent. If, after providing consent, you want to opt out of having your Personal Information disclosed to third parties for their direct marketing purposes, please let us know by sending us an e-mail at email@example.com or by writing to us at Vanguard Cleaning Systems, Inc., Attn: Privacy, 655 Mariners Island Blvd., Suite 303, San Mateo, CA 94404. Please be sure to include your full name, e-mail address and mailing address and specifically state that you do not want your personal information shared with third parties for their direct marketing purposes.
Information You Choose to Submit
We collect information from visitors to the Site by permitting direct communication via forms, which ask specific questions, and e-mail. Some of the information that you are asked to submit on a voluntary basis is personally identifiable (that is, information that can be uniquely identified with you, such as your name, address, e-mail address, phone number, etc.) (“Personal Information”).
Information We Automatically Collect
We collect and store certain non-personally identifiable information concerning your use of this Site that is provided to us by your browser or through third-party software applications (“Non-Personal Information”). Examples of this Non-Personal Information include estimated general demographic and location data, referring/exit pages and URL’s, platform types, the device from which you connected to our site when you visited the site and site usage data, such as information regarding the pages you have visited.
We do not control any advertising content created by third party vendors engaged by our Master Franchisees and have no liability for the same. Additionally, Master Franchisees may use third party vendors to track calls to Master Franchisee phone numbers appearing on their advertising. In that case, the calls may be monitored and recorded for quality assurance, and data regarding the calls, including possibly phone numbers and caller identities, may be shared with the Master Franchisees, their third party vendor and possibly other of their service providers. We do not have access to any such recordings or data and are not responsible in any manner for these activities conducted by Master Franchisees and their vendors and service providers.
Do Not Track
The Site does not respond to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Information about an individual consumer’s online activities over time. Visit www.donottrack.us to find out more about “do not track.”
How We Use Information
We use visitors’ Personal Information and Non-Personal Information for lead evaluation purposes, to administer and improve the Site, to provide customer services, and to notify you of updates or changes to the Site.
How We Share Information
Master Franchisees. At your request (for example, when you are interested in receiving services or have inquiries regarding becoming a Franchisee), we may share Personal Information and Non-Personal Information with the applicable Master Franchise business according to geographic information you provide, such as your zip code. The applicable Master Franchise company may use Personal Information to contact you or send you further information consistent with your request and for future marketing/communication purposes. When you make such a request, you consent to our sharing of your Personal Information for these purposes. Master Franchisees must represent to us that they (i) implement and maintain reasonable security procedures and practices appropriate to the nature of the information they receive in order to protect such information from unauthorized access, destruction, use, modification or disclosure, and (ii) comply with all applicable data protection and privacy laws. However, we do not control the Master Franchisees and shall have no liability for their maintenance and use of your information.
Service Providers. We may sometimes use other businesses (“Service Providers”) to perform certain services for us, e.g., such as hosting and maintenance, interactive digital marketing, and data storage and management services. We provide our Service Providers with the information reasonably necessary for them to perform the services on our behalf. Each Service Provider must agree to implement and maintain reasonable security procedures and practices appropriate to the nature of the information involved in order to protect your information from unauthorized access, destruction, use, modification or disclosure. However, we do not control the Service Providers and shall have no liability for any failure by them to maintain and use appropriate security procedures and practices.
Non-Personal Information. We may disclose aggregate Non-Personal Information in our discretion and describe the users of the Site to our existing or potential business partners, or other third parties. Such aggregate data will not involve the disclosure of Personal Information nor personally identify you or any other users of the Site.
Links to Other Sites
How We Protect Your Personal Information
We take precautions to protect your Personal Information. We use standard security procedures and practices appropriate to the nature of the information (including encryption of transmitted Personal Information) in an effort to protect information from unauthorized access, destruction, use, modification or disclosure. We also require our Service Providers to represent that they implement and maintain reasonable security procedures and practices appropriate to the nature of the information we share with them. No data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect Personal Information, we cannot and do not guarantee or warrant the security of any information you transmit to or from the Site, and you do so at your own risk.
Data Processing in the United States
Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province or country. If you are located outside of the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using our Site, you agree that the collection, use, transfer and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.
Notification of Changes
Children’s Privacy Online
This Site is not intended for children under the age of 13. We will not knowingly collect information from our Site visitors in this age group. VCS, Inc. encourages parents to talk to their children about their use of the Internet and the information they disclose online. If we become aware that we have inadvertently received personally identifiable information from a user under the age of 13, we will delete such information from our records.