Vanguard delivers a comprehensive customer service effort to promptly address all concerns. Vanguard’s customer service team achieves this by focusing on key standards including:
- Consistent, proactive contact to ensure client satisfaction
- Rapid response to client calls
- On-site inspections to monitor cleaning standards
- Work closely with franchise owners to ensure quality of service
- Review of on-site log book
- Regular client surveys
- Ability to effectively correct any cleaning deficiencies
Each Vanguard client is assigned a dedicated customer service representative. Our employees are carefully screened and complete a comprehensive training program. Your customer service representative will efficiently address any concerns or implement requested changes to your service schedule.